Privacy Policy

Last updated: 18 August 2026

Oakley Property Management respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we may collect, how we use it, how we protect it and your rights in relation to your information.

This policy applies to information collected through our website, by email, telephone and through other communications with Oakley Property Management.

1. Who we are

Oakley Property Management

Email: deborah@oakleypm.co.uk
Phone: 07768715600

For the purposes of applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018, Oakley Property Management is responsible for the personal information we process.

A privacy notice should explain, among other things, what personal data is collected, why it is used, the lawful basis for processing, who it is shared with and how long it is retained. (ICO)

2. Information we may collect

Depending on how you interact with us, we may collect the following types of personal information:

• Your name

• Email address

• Telephone number

• Postal or property address

• Information relating to your property or enquiry

• Information you provide when contacting us

• Details of communications and correspondence between you and Oakley Property Management

• Any other information you voluntarily provide to us

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we collect your information

We may collect personal information when you:

• Contact us by telephone, email or through our website

• Submit an enquiry or contact form

• Request information or services from us

• Become a customer or otherwise engage our services

• Communicate with us about an existing service or enquiry

We may also receive personal information from third parties where this is necessary for the provision or management of our services.

4. How we use your personal information

We may use your personal information to:

• Respond to enquiries and requests

• Provide and manage our services

• Communicate with you about our services

• Arrange appointments or property-related services

• Manage our relationship with customers and suppliers

• Process and administer transactions

• Maintain business records

• Deal with complaints or queries

• Improve our website, services and customer experience

• Meet legal and regulatory obligations

• Protect our business, website and customers against fraud, misuse or security threats

We will only use your personal information where we have a lawful basis to do so.

5. Our lawful basis for processing your information

Depending on the circumstances, we may process your personal information under one or more of the following lawful bases:

Contract: Where processing is necessary to provide services to you or to take steps at your request before entering into a contract.

Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Legal obligation: Where we need to process your information to comply with a legal or regulatory requirement.

Consent: Where you have given us permission to use your personal information for a specific purpose. Where we rely on consent, you can withdraw it at any time.

The appropriate lawful basis depends on the specific circumstances and purpose for which your information is being processed. (ICO)

6. Sharing your information

We may share your personal information where this is necessary to provide our services, operate our business or comply with legal obligations.

This may include sharing information with:

• Service providers and contractors working on our behalf

• Professional advisers, where necessary

• IT, website hosting and technical service providers

• Payment and financial service providers, where applicable

• Government, regulatory or law enforcement bodies where we are legally required to do so

• Other parties where you have specifically asked or authorised us to share your information

We do not sell your personal information to third parties.

Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

7. How we protect your information

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore take care when submitting information online.

8. How long we keep your information

We will only keep your personal information for as long as it is reasonably necessary for the purposes for which it was collected.

The length of time we retain information will depend on factors such as:

• The purpose for which the information was collected

• Whether you remain a customer

• Our ongoing business relationship with you

• Legal, accounting or regulatory requirements

• The need to establish, exercise or defend legal claims

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

Privacy information should explain either the relevant retention period or the criteria used to determine how long personal information is kept. (ICO)

9. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including:

• The right to be informed about how your personal information is collected and used.

• The right of access to request a copy of the personal information we hold about you.

• The right to rectification if you believe information we hold about you is inaccurate or incomplete.

• The right to erasure in certain circumstances.

• The right to restrict processing in certain circumstances.

• The right to data portability in certain circumstances.

• The right to object to certain types of processing.

• The right to withdraw consent where we rely on consent as our lawful basis.

Not all rights apply in every circumstance, and some are subject to specific legal conditions. (ICO)

If you wish to exercise any of these rights, please contact us using the details provided below.

10. How to request access to your information

You can contact us to request access to the personal information we hold about you.

Please send your request to:

Email: deborah@oakleypm.co.uk
Phone: 07768715600

We may need to request additional information to verify your identity before responding to a request. This is to help ensure that personal information is not disclosed to the wrong person.

11. Complaints

If you have concerns about how Oakley Property Management has handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), if you believe your personal information has been handled unlawfully or your data protection rights have not been respected. (ICO)

You can find information about making a complaint on the ICO’s website.

12. Cookies

Our website uses cookies and similar technologies. These may include necessary, functional, analytics and advertising cookies.

For more information about the cookies we use and how you can manage your preferences, please see our Cookie Policy.

13. Third-party websites

Our website may contain links to websites operated by third parties. This Privacy Policy does not apply to those websites.

We recommend that you review the privacy policies of any third-party websites you visit, as Oakley Property Management is not responsible for their privacy practices or content.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, the way we process personal information or applicable data protection legislation.

Any changes will be published on this page and the “Last updated” date will be amended accordingly.

We recommend checking this page periodically to ensure that you are aware of any changes.

15. Contact us

If you have any questions about this Privacy Policy or how we process your personal information, please contact:

Oakley Property Management

Email: deborah@oakleypm.co.uk
Phone: 07768715600

We aim to keep our privacy information clear, concise and accessible, and to review it regularly as recommended by the ICO. (ICO)